Xenaa bloom

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Terms and Conditions

Xenaa Bloom

By using this website or purchasing from Xenaa Bloom, you agree to the following Terms & Conditions. If you do not agree, please do not use our site.

1. Use of Website

You must be at least 18 years old or have permission from a parent or guardian. We reserve the right to refuse service or cancel orders at any time.

2. Orders

All orders are subject to acceptance and availability. We may cancel or refuse any order due to errors, stock issues, or suspected fraud. Refunds will be issued if payment was already made.

3. Pricing & Products

Prices may change without notice. We aim to display products accurately, but slight variations in color or appearance may occur.

4. Intellectual Property

All content on this website belongs to Xenaa Bloom and may not be copied, used, or distributed without permission.

5. User Conduct

You agree not to misuse the website, engage in illegal activity, spam, or attempt to damage or disrupt the site.

6. Liability

We are not responsible for any indirect damages or issues arising from the use of our website or products.

7. Changes

We may update these Terms at any time. Continued use of the website means you accept any changes.

8. Contact

For questions, contact us via the email listed on our website.

Easy Returns & Refunds

Xenaa Bloom

We want every Xenaa Bloom experience to feel seamless and refined. If something is not right with your order, we are here to assist you.

1. Return Period

Returns are accepted within 7–14 days of delivery. Requests made after this period may not be eligible.

2. Condition of Items

To be eligible for a return, items must be:

Unworn and unused
In original packaging
In the same condition received

For hygiene and safety reasons, certain items may not be eligible for return.

3. Reasons for Return

Returns are accepted for:

Damaged items
Incorrect items
Defective or faulty products

4. How to Start a Return

To initiate a return, please contact our customer support via the email listed on our website. Include your order number and reason for return. We will guide you through the next steps.

5. Refund Process

Once your return is received and inspected, you will be notified of approval. Approved refunds will be processed back to your original payment method within a few business days.

6. Shipping Costs

Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the item was incorrect or damaged.

7. Contact

For all return or refund inquiries, please contact us via the email provided on our website. We aim to respond promptly and assist you with care.